colet.app — management software for courier and parcel transport companies RO-UK
The software that replaces Excel, WhatsApp and paperwork in your courier business. Orders from 5 sources, real-time map dispatch, route optimization, parcel tracking with your company logo, and a financial module — all in one place. Used daily on the Romania-United Kingdom route. If it fits your needs, I set up a demo the same day. If you want a similar application built specifically for your business, we build it together.
What a day looks like in a courier business without a proper program
If you run a courier company, you probably already know the problems. Orders come in from everywhere — phone, WhatsApp, email, Facebook, website form. Someone notes them in Excel or on paper. Then someone else dispatches them to drivers via phone or a WhatsApp group. The driver writes down what to do, calls back when finished, dispatch updates the Excel. If anyone misses a step, the order is lost.
Parcel tracking becomes a joke. The customer calls, asks where the parcel is, dispatch calls the driver, the driver answers approximately, dispatch tells the customer „it'll take about another hour”. Multiply that by 50 orders a day and you waste half your time just answering calls.
Route planning is done from the head. „Go through Suceava, then Botoșani, then Iași”. Nobody calculates if it's the most efficient option. You waste fuel, you waste time, the driver gets stuck in queues because nobody planned the route seriously.
Settlement is a nightmare. At the end of the week someone digs through receipts and SMS to add it up. Customer arrears get forgotten until someone calls in panic. Financial reports don't exist, you only have a hunch whether the month was good or bad.
colet.app solves exactly that. All orders in one place, map dispatch, automatic route optimization, parcel tracking the customer sees on their own, financial module that updates in real time. And it's used daily on the RO-UK route — not a theoretical product.
What colet.app does — main features
Eight modules covering the full lifecycle of an order: from intake to settlement. No Excel, no WhatsApp for work, no paperwork.
Orders from 5 sources, in one panel
Orders can come in manually from the panel, through API connection with another system, through the WhatsApp AI agent that responds and collects data on its own, through your mobile app for customers, and through the form on the company website. They all reach the same place, ready to process.
Real-time map dispatch
See all drivers and all orders in real time on a single map. Assign orders simply with the mouse, monitor trips, control operations without calling anyone. Dispatch works from the screen, not the phone.
Automatic route optimization with Google Maps
The software automatically calculates the most efficient route with up to 25+ stops. The algorithm accounts for distances, time windows, priority. You save fuel, time and nerves. The driver gets the route ready-made on the phone.
Parcel tracking with your company logo
Each order has a public tracking link with your company logo and colors. The customer sees in real time where the parcel is, gets automatic notifications when status changes. They no longer call dispatch to ask.
Complete financial module
Route settlement for drivers, customer arrears, weekly and monthly reports. See receipts, payments, balances without Excel. Your accountant sees the same numbers — export with one click.
Integrated WhatsApp AI agent
The customer sends a WhatsApp message, the AI agent politely asks for details (pickup address, delivery address, dimensions, contact), creates the order in the system and confirms. You see the order ready in dispatch — without touching the phone.
Three apps in a single ecosystem
Admin app for manager and dispatch (9 screens), Driver app for couriers (3 simple screens, no distractions), Client app for your company customers (1 screen, order in 30 seconds). Each role sees what it needs.
Separate, secure space per company
Each company with its completely isolated space. Separate data, own settings, own branding. If we add another company tomorrow, they see absolutely nothing of yours. Security is at row level in the database.
And what's not on the list: Direct support with me — I respond on WhatsApp in hours, not days. Small changes are included at no extra cost. New features added based on real feedback from the companies actually using it.
How much colet.app costs
Two options: use colet.app as a ready-made online program on my infrastructure, or I build you a similar application tailored to your business. The demo is free, concrete offer comes after a 30-minute discussion.
Why colet.app, not Excel or another generic program
Four concrete reasons courier companies switch from improvised methods or generic platforms to colet.app.
Built specifically for courier work
Not a generic program adapted to courier work. It's designed from day one for order flow, dispatch, route optimization, settlements — exactly what a parcel transport company does. No useless field, no missing function.
Used daily on RO-UK
Not a demo built for this page. It's an active platform a real customer uses to run his courier business on the Romania-United Kingdom route, with real volume.
AI integrated, not glued on
The WhatsApp AI agent isn't a module stuck on top. It's built with Claude Haiku, integrated directly into the order flow, trained on the actual language of Romanian customers — responds in natural Romanian, not in template.
Direct support with the builder
I build, I support. You don't go through a call center, you don't wait for tickets. If a problem appears, I solve it. If you want a new feature, we talk directly — no filters.
How colet.app works in production
A concrete real implementation case — a parcel transport company on the Romania-United Kingdom route.
Parcel transport company working with Excel for records, WhatsApp for orders, phone for dispatch. Growing volume, lost orders, overwhelmed dispatch, customers unhappy with the lack of parcel tracking. They needed a centralized program but didn't want to spend 50,000 EUR on a generic system.
Set up colet.app for them: order import from WhatsApp via AI agent, map dispatch for the dispatcher, Driver app for couriers, parcel tracking with the company logo, financial module for weekly settlements. Trained the team in 2 one-hour sessions. They were operational in less than 30 minutes for the technical setup.
Today the platform processes over 1000 orders weekly for that company. Routes with 25+ stops automatically optimized. 100% of financial processes digitized — settlements, arrears, reports. The dispatcher no longer calls drivers except for exceptions. Customers see the status themselves and call 5 times less often.
How we start — onboarding in 5 steps
The process from the first message to the first order processed in colet.app usually takes under a week. For similar custom-built applications, 4-8 weeks.
Initial discussion (30 minutes, free)
We meet online, you tell me how you work now: how you receive orders, how you dispatch, what volume you have, what problems hurt the most. Based on that I tell you directly whether colet.app fits, whether you need a custom similar app, or whether another option would serve you better.
Personalized demo with your data
I configure a demo instance with your company setup: routes, depots, employees. I show you the full flow: how an order comes in, how you assign it, how the driver sees the route, how the customer gets the parcel tracking. No slides — directly on the platform.
Decision and offer
If we stay on colet.app, you get an offer with a license adapted to company size. If you want a similar custom application, you get an offer with specs, deadline and price (from 7,000 RON). Official payment is 50% on confirmation, 50% on delivery — no surprises.
Setup and team training
I configure your account (or develop your application), import existing data if you have any, train you and the team in 1-2 online sessions. The dispatcher learns in 30 minutes, drivers in 10 minutes — the interface is built for speed.
Support and continuous improvements
30 days of free support after launch, then maintenance adapted to complexity. I respond in hours on WhatsApp. New features are added based on your feedback and that of other companies using it — everyone wins.
Frequently asked questions
What's the difference between ready-made colet.app and a similar custom application?
Ready-made colet.app = pre-built online program, you pay monthly license, operational in a few days. Similar custom application = I build your own version with features specific to your business, with code that belongs to you. The ready-made version is faster and cheaper short-term, custom is more powerful if you have very specific needs. We decide together after the initial discussion.
Does it only work for RO-UK courier or also for domestic transport?
It works for any parcel transport flow: domestic in Romania, international RO-UK, RO-DE, RO-IT, RO-FR, intra-European transport. Configurable per company. It's not technically tied to the UK route — that's just where the oldest customers use it.
Do I need technical knowledge to use colet.app?
No. The interface is designed for busy people, not programmers. The technical setup is done by me, team training takes 30 minutes for dispatch and 10 minutes for drivers. If you can use WhatsApp, you can use colet.app.
Can I test for free before deciding?
Yes. I configure a demo instance with your data (routes, depots, employees) and let you use the program with real volume long enough to figure out if it works for you. The demo is free and installation takes the same day.
Is my data safe? Do other companies see my data?
No, never. The architecture has separate space per company at database level — each company has its completely separate space, with row-level security. No user from one company can see data from another company, whether accidentally or intentionally.
What happens if technical problems appear or I need a new feature?
I respond directly on WhatsApp in hours, not days. Critical bugs are resolved within 24 hours max. New features we discuss — if they're useful to multiple companies, I build them at no extra cost. If they're strictly for you, I make a specific offer.
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Want to see colet.app with your company data?
Personalized demo same day, free. Or, if you want a similar application built specifically for your business, let's talk about how we make it.